Notification Channels

Notification channels let you receive email updates about envelope and recipient activity in your account.

When events occur (such as an envelope completing or a recipient bouncing), SignatureAPI sends a notification to each active channel.

Adding a notification channel

1. Go to Settings

   In the Dashboard, navigate to Settings > Notifications.

   
2. Add an email address

   Click New Notification Email and enter the email address where you want to receive notifications.

   
3. Verify the email

   A verification email is sent to the address. Click the confirmation link to activate the channel.

   

You need the Manage Notifications Settings permission to add or remove notification channels.

Stop Receiving Notifications

To delete a notification channel, go to Settings > Notifications, select the channel you want to remove, and delete it from the channel details page. Deleting a channel is permanent. The email address will stop receiving all notifications immediately, and you will need to re-add and re-verify it if you want to receive notifications at that address again.

Channel statuses

Status	Description
Pending Verification	A verification email has been sent. Click the link in the email to activate.
Active	The channel is verified and receiving notifications.

Notification events

Active channels receive notifications for the following events:

Envelope events

Event	Description
Envelope completed	All recipients have completed the envelope.
Envelope canceled	The envelope was canceled.
Envelope failed	The envelope has failed.

Recipient events

Event	Description
Recipient completed	The recipient completed the ceremony.
Recipient rejected	The recipient rejected the envelope.
Recipient bounced	The email to the recipient bounced (soft or hard bounce).
Recipient failed	The recipient’s process failed.

Notification channels vs webhooks

Notification channels send human-readable emails for monitoring purposes. For programmatic event handling, use webhooks instead.