> ## Documentation Index
> Fetch the complete documentation index at: https://signatureapi-daf4ee54.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Actions

> Quick answers to frequently asked questions about the SignatureAPI Dashboard.

## Why did a recipient not receive their email?

Go to [Emails](https://dashboard.signatureapi.com/emails) in the Dashboard, find the email, and open its detail page. The [Delivery report](/docs/dashboard/emails#delivery-report) section shows the SMTP response from the recipient's mail server — it tells you whether the email was delivered, bounced, or deferred, and the exact reason why.

If the recipient's status is `soft_bounced`, you can [resend the invitation](/docs/api/resources/recipients/resend). If it is `hard_bounced`, you need to [replace the recipient](/docs/api/resources/recipients/replace) with a valid email address.

## How do I upload a file that does not expire?

Upload it to the [Document Library](/docs/dashboard/library). Files uploaded through the Library are stored permanently and can be reused across multiple envelopes.

Files uploaded through the [API](/docs/api/resources/uploads/create) are temporary and expire after 24 hours.

## How do I stop receiving email notifications?

Go to [Settings > Notifications](https://dashboard.signatureapi.com/settings/notifications) and delete the [notification channel](/docs/dashboard/notification-channels) you want to remove. This stops all notification emails to that address immediately.

Notification channels are separate from the emails sent to recipients — removing a channel does not affect signing request or completion emails sent to recipients.

## Why is my invoice higher after adding a team member?

Each additional user beyond the account owner costs $0.65 per day (about $20 per month). The charge is prorated from the day the user was added. See [Manage Team Members](/docs/dashboard/users) for details on user roles and pricing.

## How do I download the signed document?

Go to [Envelopes](https://dashboard.signatureapi.com/envelopes), find the completed envelope, and click **Download** on the [envelope detail page](/docs/dashboard/envelopes#envelope-actions). You can also download attachments from completion emails in the [Email Inspector](/docs/dashboard/emails#attachments).

Programmatically, use the [Retrieve Deliverable](/docs/api/resources/deliverables/get) endpoint.

## How do I download the current state of an in-progress envelope?

Open the in-progress envelope in the Dashboard and click **Download Current Version** in the Details section. This generates a PDF of the current state of the envelope, including any signatures collected so far.

## How do I cancel an envelope?

Open the envelope in the Dashboard and click **Cancel**. Only envelopes with `in_progress` status can be canceled. This action is irreversible — recipients immediately lose access to the signing ceremony.

You can also cancel programmatically using the [Cancel Envelope](/docs/api/resources/envelopes/cancel) endpoint.

## How do I change the Reply-To address on signing emails?

Add and verify a new [sender](/docs/dashboard/senders) in the Dashboard, then set it as the default. You can also specify a different sender per envelope using the [`sender`](/docs/api/resources/senders/object) property when creating the envelope through the API.

## How do I use my company logo in emails?

Upload your logo (PNG format) to the [Document Library](/docs/dashboard/library), copy the URL, and use it in the [`branding.logo`](/docs/api/resources/envelopes/branding#logos) property when creating an envelope. Only images uploaded to the Library can be used as logos.